Legal

Terms & Refund Policy

Last updated: September 16, 2026

These terms apply to coaching services provided by Designing My Best Life, owned and operated by Lori Koza (“Coach,” “we,” or “us”). By booking a session or purchasing a coaching package, you (“Client”) agree to these terms.

1. The coaching relationship

Coaching is a partnership focused on your goals, choices, and actions. You are responsible for your own decisions and results. The Coach’s role is to ask questions, offer perspective, and support your progress.

2. Coaching is not therapy or professional advice

Coaching is not therapy, counseling, or medical, psychological, legal, or financial advice, and it is not a substitute for care from a licensed professional. If you are experiencing a mental health concern or crisis, please contact a licensed professional or call or text 988 (Suicide & Crisis Lifeline) in the U.S. In an emergency, call 911.

3. Complimentary Getting Started session

Your first 30-minute Getting Started session is free and carries no obligation to purchase.

4. Sessions and scheduling

• Coaching sessions are 45 minutes. The In-Depth Discovery Session is 90 minutes.
• Sessions are booked through our online scheduling tool or directly with the Coach.
• If you arrive late, the session still ends at its scheduled time.

5. Cancellations and missed appointments

We understand life happens, which is why we ask you to choose session times you can reliably keep.

6. Fees and payment

• Individual sessions are paid in full before the session.
• Packages may be paid in full up front or, where offered, in monthly installments.
• If you choose monthly installments, you are committing to the full package term, and each monthly payment is due on schedule whether or not sessions are used.
• Current prices are listed on our pricing section and may change. Price changes do not affect packages already purchased.

7. Refund policy

8. Package term

Sessions in a package are meant to be used during the package period (one, three, or six months, starting from your first paid session). Unused sessions do not carry over after the package period ends.

9. Email and phone support

Support between sessions is provided as described for each package. “Limited” support means brief check-ins, typically two to three emails per week. Support is not intended for urgent or emergency matters.

10. Confidentiality

The Coach keeps everything you share confidential. Exceptions are when you give written permission, when there is a risk of serious harm to you or others, or when disclosure is required by law.

11. No guarantee of results

Your results depend on many factors, including your own effort and circumstances. We cannot guarantee any particular outcome, such as a job offer, promotion, income level, or life change.

12. Materials

Worksheets, exercises, and other materials provided during coaching are for your personal use only and may not be copied, shared, or resold without permission.

13. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim related to coaching services is limited to the amount you paid for those services.

14. Changes to these terms

We may update these terms from time to time. The version in effect when you purchase a package applies to that package.

15. Contact

Questions about these terms? Email lori@designingmybestlife.com.